Complaints Policy
Last Updated: June 5th, 2024
This policy sets out our complaint policy. If you are a user of vrbtrans.com (the "Website"), this policy forms part of your agreement with us.

 1. 
Applicability
Whether or not you are a user of the Website, you can use this policy to alert us to any complaint that you have relating to the Website.
 2. 
How to Make a Complaint
If you have a complaint about the Website (including any complaint about content appearing on the Website or the conduct of a user), please send your complaint to compliance@vrbtrans.com including your name, email address, a description of your complaint, and, if your complaint relates to content, the URL for the content to which your complaint relates.
 3. 
Complaints of Illegal or Nonconsensual Content
After receiving your complaint of illegal or nonconsensual content under section 2, (1) we will take those steps steps as we consider to be appropriate to investigate your complaint within a timeframe that is appropriate to the nature of your complaint, (2) if we require further information or documents from you, we will contact you to let you know, (3) we intend to resolve all reports within seven (7) business days and provide clear guidelines to prevent issues from recurring, (4) if we are satisfied that the content is unlawful or nonconsensual, we will immediately remove that content, and we will notify you of our decision by email or other electronic message, and (5) if we are satisfied that the content is not unlawful or nonconsensual, we will notify you of our decision by email or other electronic message. Any dispute regarding our determination that content is nonconsensual will be submitted by us to a neutral arbitration association at our expense.
 4. 
All Other Complaints
After receiving any other complaints under section 2, (1) we will take those steps as we consider to be appropriate to investigate your complaint within a timeframe that is appropriate to the nature of your complaint, (2) if we require further information or documents from you, we will contact you to let you know, and (3) we will in good faith take those actions as we consider appropriate to deal with the issue that your complaint has raised. If you have complained about the content that appears on the Website and we are satisfied that the content otherwise breaches our Terms of Service, we will act promptly to remove that content. We are not required to inform you of the outcome of your complaint.
 5. 
Unjustified or Abusive Complaints
If you are a user of the Website, you state that you will not make any complaint under this policy that is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your user account.
Content Removal Request
This form provides a method for you to report copyright violations as well as illegal or nonconsensual content. We will strive to respond to your report as quickly as possible in a fair and reasonable manner. We intend to resolve all reports within seven (7) business days and provide clear guidelines to prevent issues from recurring. If a violation has occurred, we will determine the appropriate remedy and take the necessary action. Any content deemed to be illegal will be removed immediately. We will not act against other users for activity that happens on another platform or offline. In instances where disputes over consent cannot be resolved internally, such disputes can be referred to a neutral arbitration association. Once an action has been taken, or if more information is needed from you, we will contact you by email.
Required Information
URL(s) of the Content You Wish to Report:
What Are You Reporting?
Are you depicted in this content?
Issue(s):
Brief Description of Issue:
Please provide any additional information which might help us to resolve your request. If you are submitting a request on behalf of someone else appearing in the content, please provide your association to this person.
By submitting this report, you certify, under penalty of perjury, that you are the person named in this report and all information provided by you is accurate and complete.
18+ logo
Warning: This Website is for Adults Only!

Please carefully read the following before entering vrbtrans.com (the “Website”).
This Website is for use solely by responsible adults over 18-years old (or the age of consent in the jurisdiction from which it is being accessed).

The materials that are available on the Website contain uncensored graphic visual depictions and descriptions of nudity and sexual activity and must not be accessed by anyone who is younger than 18-years old. Visiting this Website if you are under 18-years old may be prohibited by federal, state, or local laws.

By clicking “I Agree” below, you are making the following statements:
  • I am an adult, at least 18-years old, and I have the legal right to access and possess adult material in my community.
  •  I understand and will abide by the standards and laws of my community.
  • By logging on and viewing any part of the Website, I will not hold the Website’s owner or operator or its employees responsible for any materials located on the Website.
  • I acknowledge that my use of the Website is governed by the Website’s Terms-of-Service Agreement and the Website’s Privacy Policy, which I have carefully reviewed and agree to, and I am legally bound by the Terms-of-Service Agreement.
  • By entering the Website, I consent to the exclusive personal jurisdiction and venue of the federal and state courts located in Los Angeles County, California for any dispute between the Website’s operator and myself in accordance with the Website’s Terms-of-Service Agreement
  • By entering the Website, I consent to binding arbitration in Los Angeles County, California for any dispute between the Website’s operator and myself in accordance with the Website’s Terms-of-Service Agreement

By clicking “I Agree,” you state that all the above is true, that you want to enter the Website, and that you will abide by the Terms-of-Service Agreement and the Privacy Policy. If you do not agree, click on the “I Disagree” button below and exit the Website.

Date: July 26, 2018
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